"we take care"
Numiga Support Services

Customer satisfaction and acceptance are the decisive success criteria for the introduction of a travel management system. Of utmost importance for the introduction and acceptance of new processes is the support of travelers by a central and competent user help desk.

By combining user help desk and support functions in one central location (one single point of contact), Numiga can provide these services quickly and efficiently. The Numiga User Help Desk & Support Service answers user questions immediately. Travellers thus benefit from the Numiga User Help Desk's quick and direct response to their questions and troubleshooting or from the transfer to a competent IT Desk Support.

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Numiga  Support Services

01

Numiga User Help Desk

The Numiga Support Desk answers questions and provides quick and direct assistance on all aspects of travel expense accounting. Thus the travelers profit from the fast and direct answering of questions and removal of disturbances by the 1st Level Numiga Support. If a problem cannot be solved by the Numiga Support, it will be forwarded to the experts in the 2nd level with appropriate classification and prioritization. Of course the user will be continuously informed about the current status.

02

Numiga 2nd. Level Support

The Numiga 2nd Level Support serves as an interface between the Numiga User Help Desk and different departments in the process. We work with a professional trouble ticket system, qualify requests and forward them to the right place. We monitor the processes together with you and give impulses for optimization. We support you in functional testing and acceptance testing. This is a big advantage. With the Numiga 2nd Level Support, we keep the use of your specialist departments to a minimum.

03

Numiga GoExpense Chat Support

Numiga>GoExpense support is available around the clock. We support you with detailed instruction articles about our knowledge database. If we can't provide a solution and you need more support, ask your questions to our Numiga- GoExpense Chat Support. During our service hours you can also use a Numiga>GoExpense Live Chat.

04

Numiga Guidenance

One part of successful change management is the training in which the new system is explained to the users. Numiga has many years of experience in the conception and implementation of Travel Management System trainings, web trainings, support of educational measures, creation of training manuals.

Help Desk

Direct and personal assistance

Knowledge

Knowledge Management, basis of our service

Telephony

Our telephony creates a unique customer experience.

Collaborative

One platform for all service requests - seamless, fast and convenient

Numiga Clients

Companies choose the Numiga Support Desk service because of its unique
combination of technical and business travel know how.

Numiga> GoSupport Professional Team

we take care!

Mobirise

Sabrina Kulczycki

Service Center Manager

"Small things are what make perfection, but perfection is anything but a small thing"

Mobirise

Jasmin Hasche

1st Level Support Professional

"There's no better pleasure than to surprise a traveller by giving him more than he expected"

Mobirise

André Pieper

2nd. Level Support Professional

"Errors provide us with new insights, troubleshooting is the way to permanent improvement"

Numiga Contact Form

If you want to know more or are interested in a Numiga Support Desk Services, please write your requirements in the Numiga contact form and a Numiga professional will contact you.

Numiga GmbH

travel>expense>accounting

Contact

+49 (0)421-5001-0
D-28217 Bremen, Rigaer Strasse 1
SupportDeskService@numiga.de

Web Demo